Fix Samsung Ice Maker Is Not Working with DIY Steps at Home

There are several reasons a Samsung ice maker is not working. Low water pressure or a clogged water filter can stop ice production. Small, cloudy, or clumped ice can come from a dirty filter, low pressure, or high mineral content in the water. A frozen ice bucket may need thawing or service.
Important — Dual cubed models

• The ice bucket must be installed the right way. If the bucket is backwards, the scoop cover will block the ice maker and it will stop making ice. Look for the word “REAR” on the scoop cover. The back of the ice bucket sits lower than the front.

Note — Ice in the bucket?

• Troubleshooting an ice dispenser is different from troubleshooting the Samsung ice maker. If your model has an ice dispenser and there is ice in the bucket, follow the dispenser troubleshooting guide instead.

Samsung ice maker is not working and how to reset it

Most Samsung ice makers have a Test button. Remove the ice bucket to find the button and press and hold it until you hear a chime (up to 10 seconds). If there is no chime, power cycle the fridge for two minutes by unplugging it or switching off the breaker, then try again. If an error code appears after power cycling, check error code guidance and request service if needed.

The test runs about six minutes for ice makers in the fridge compartment and about thirty seconds for those in the freezer. At the end of the test the water valve should hum and fill the ice mold. If water filled during the test, continue to the checks below.

Important for RS27T and RS22T models

• These models have two water lines. If they are cross‑connected, the dispenser and ice may not work. Check the lines if the dispenser did not work after installation.

20 Reasons Why Your Samsung Fridge Is Not Making Ice

1. Check the temperature: The freezer must reach 0°F (−18°C) or lower to make ice. If the freezer is set warmer than 0°F, change it to 0°F or lower and enable Power Freeze. Wait three hours and check the temperature. If the freezer cannot reach 0°F, troubleshoot the cooling system first. If the freezer is warmer than 10°F (−12°C), the ice maker will not make ice reliably. Aim for 0–5°F (−18 to −15°C).
2. Confirm seals and placement: If the Samsung ice maker area is not sealed, warm air can stop ice production. If the ice maker is in the fridge, ensure the ice bucket is fully seated and locked. If it is in the freezer, make sure the freezer door closes properly. If you see frost on the ice bucket or in the freezer, fix that issue first.
3. Verify the ice maker is on: Many models show an Ice Off icon when the ice maker is off. Make sure the icon is not lit. Use the user manual, Fridge Manager app, SmartThings, or the control buttons to toggle the ice maker on. For dual ice makers tap until both icons are not lit.
4. Check the ice bucket: Only ice should be in the ice bucket. If the bucket has an ice scoop, food, or other items, the ice maker may think the bucket is full and stop ejecting ice.
5. Check water pressure: If the ice maker did not fill during the Test, verify water pressure. The inlet needs at least 20 psi. For models with a dispenser, water should fill 6 oz in under 10 seconds. If no water dispenses, confirm the water line is connected. Remove the water filter and test again. If removing the filter fixes flow, replace the filter with a Samsung brand filter. If both tests fail, water pressure is too low. Ensure the home water supply valve is fully open. If you use a reverse osmosis system, it may reduce pressure; contact a plumber.
6. Main control board: The refrigerator main control board supplies voltage to the ice maker. Inspect the board for burn marks or damaged parts and use a multimeter to check if voltage reaches the ice maker per the wiring diagram. Replace the Samsung control board if it is defective.
7. Water inlet valve: The water inlet valve opens to supply water to the dispenser and ice maker. If the valve is defective or water pressure is below 20 psi, the Samsung ice maker does not make ice. Check water pressure, test for power to the valve with a multimeter, and replace the valve if it has power but will not fill. Typical coil resistance is about 500Ω–1.5kΩ.
8. Ice maker assembly: A failed component inside the ice maker assembly can stop production. If the inlet valve, water line, and fan are fine and the freezer is cold, replace the ice maker assembly.
9. Dispenser solenoid and actuator: The dispenser solenoid opens the dispenser door to release ice. If the solenoid or actuator pin is stuck or shows no continuity, the dispenser will not open and ice will not dispense. Test the solenoid with a multimeter and replace if needed.
10. Fill tube and frozen fill tube: A frozen or damaged fill tube can block water from entering the ice mold. Low water pressure or a bad inlet valve can allow the fill tube to freeze. Thaw the fill tube with a hair dryer or unplug the refrigerator to defrost, confirm water pressure at the faucet, and replace the fill tube if damaged.
11. Fill tube heater: Some models have a fill tube heater to prevent freezing. Test the heater for continuity and replace it if it fails to keep the fill tube warm.
12. Dispenser door motor and door issues: The dispenser door motor opens and closes the flap to allow ice out. A broken dispenser door or motor can prevent ice release and let warm air in. Inspect the door, motor, and actuator; test for power and continuity and replace faulty parts.
13. Dispenser funnel guide: A blocked or broken funnel guide can stop ice from flowing into the dispenser. Inspect and clear or replace the funnel guide as needed.
14. Dispenser door stuck open: If the dispenser door stays open, warm air can cause frost and stop ice production. Remove obstructions and repair or replace the door mechanism.
15. Door switch: The door switch disables the dispenser and ice maker when the refrigerator door is open. Test the switch for continuity with a multimeter and replace it if it fails.
16. Ice level control board: An ice level sensor or control board stops the ice maker when the bin is full. If the control board or sensor is faulty, it may keep the ice maker off. Test the dispenser indicator light on in‑door models; replace the control board if needed.
17. Confirm ice maker is on (controls recap): Ensure the ice maker is turned on and the arm or paddle moves freely. On dispenser models, with the door open press the dispenser flap and door switch and confirm the indicator light stays on. If the control or indicator does not respond, troubleshoot controls and wiring.
18. Power reset: Power surges or outages can put the refrigerator into a protected state. Unplug the refrigerator or switch off its circuit breaker for a few seconds, then restore power to reset the system and restore ice maker function.
19. Water filter: A Samsung clogged water filter can reduce flow and stop the ice maker. Replace the water filter about every six months to keep water flow and ice quality at proper levels.
20. Allow time for ice production: After correcting issues, allow three hours to see initial ice and up to 24 hours for normal production (about two trays every three hours). Use Power Freeze to speed production. Occasionally dispense ice while waiting; if ice piles and blocks the bucket, the ice maker may stop. Request service If there is still no ice after three hours and you have followed these steps, contact Samsung support or request professional service.

Samsung Ice Maker Is Not Working? We Service Austin and Lakeway

If your Samsung ice maker is not working in Austin or Lakeway, Hill Country Repairs can help. We fix Samsung ice makers for homes in downtown Austin, Lakeway, and nearby areas like Bee Cave. Common issues like frozen water lines or bad valves stop ice production, but our team checks and repairs fast. Call Hill Country Repairs for quick service if your Samsung ice maker is not working.